Any personal data collected or provided to Dzargo is entirely controlled by PT Dzargo Indo Group, located at Jl. Raya Majingklak, Taman Sari, Karangmoncol, Purbalingga, Central Java, Indonesia 53355.

This privacy notice applies to personal data collected by Dzargo in connection with the products and services we offer. References to “Dzargo” in this Notice mean PT Dzargo Indo Group and any company directly or indirectly owned and/or controlled by PT Dzargo Indo Group that interacts with or has a business relationship with you.

This notice also applies to Dzargo’s marketing content, including offers and advertisements for Dzargo’s products and services that we send to you on third-party sites, platforms, and applications based on your site usage information. Third-party websites generally have their own Privacy Policies and Terms and Conditions, so we encourage you to read them first before using those websites.

Personal data means any information that can be used to directly or indirectly identify an individual. This definition includes personal data collected offline through our Customer Voice, direct marketing campaigns, sweepstakes and contests, and online through our website, applications, and branded pages on third-party platforms and applications accessed or used through third-party platforms.

You are not required to provide your personal data to Dzargo, but if you choose not to do so, we may not be able to provide our services and products to you or provide services of high quality and be unable to respond to any questions you may have.

You may be asked to provide your personal data when you interact with us. The PT Dzargo Indo Group may share personal data with our other group companies and use it consistently in accordance with this Privacy Policy Notice. We may also combine personal data with other relevant information to improve our products, services, and advertisements.

We may collect personal data from various sources. These include:

1. Personal data that you provide to us directly;
2. Personal data that we collect automatically;
3. and Personal data that we collect from other sources.

We can collect your personal data from various sources, including:

1. Personal data provided to us directly. We collect data about how you use our services and products, such as the type of content you view or engage with, or the frequency and duration of your activities. We also collect personal data that you provide to us when you sign up for marketing newsletters, complete surveys, or register for an account to purchase our products. By doing so, we may request personal data, such as your name, gender, date of birth, address, email address, phone number, or credit card details. In some conditions, we may also collect “special category personal data” about you with your explicit consent.

2. Personal data we collect automatically. We also receive and store certain types of personal data every time you interact with us online. For example, we use cookies and tracking technologies (to learn more, see our key privacy terms) to obtain personal data when your web browser accesses our website or advertisements, and other content presented by or on behalf of Dzargo on other websites. Your personal data is also collected when you search, buy, post, participate in contests or surveys, or communicate with our customer service team. Examples of the types of personal data we collect include; IP address (to learn more see our key privacy terms), device ID, location data, connection and computer information such as browser type and version, time zone setting, browser plug-in types and versions, operating system, and purchase history sometimes collected by Dzargo with similar information from other consumers. During some of your internet browsing on the Dzargo website, we may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostics purposes.

3. Personal data we collect from other sources. We collect personal data from other sources, including our trusted partnerships with third parties and the places where we operate Dzargo accounts on third-party platforms: for example, when you use the “Like” button feature on Facebook or the +1 feature on Google+. Additionally, we receive information about your interactions and other visitors’ interactions with our ads to measure whether our ads are relevant and successful. We also collect information about you and your activities from third-party data enrichment providers when we jointly offer services or products, or from data enrichment providers.

Certain categories of personal data, such as race, ethnicity, religion, health, sexuality, or biometric data are classified as “special category data” and benefit from additional protection under European data protection laws. We limit the circumstances under which we collect and process this special category data.

Dzargo sometimes collects data related to your health or physical form, such as height, weight, or similar information to provide personalized advertising and relevant promotions. Dzargo only collects and uses this personal data if you have given us permission. In some cases, you may request a service or product that indirectly involves the collection of any special category data, but it may imply or disclose your religion, health, or other special category data.

To provide an illustration of how Dzargo collects and processes special category data, here is an example:

Dzargo collects personal data related to consumers’ height and weight to provide them with relevant promotions, advertisements, products, or services tailored to their needs.

We collect, process, and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle complaints, to develop and improve our products, services, communication methods, and website functionality, to provide personalized products, targeted communication and advertising, and product recommendations to you.

We also create profiles by analyzing information about your online searches, browsing and purchasing behavior, as well as your interactions with our brand communication by building segments (creating groups that have certain common characteristics) and placing your personal data in one or more segments.

Additionally, Dzargo enables the processing of your personal data in an automated way. Automated decisions are decisions made solely in an automated manner, where no human is involved in the decision-making process related to your personal data.

We collect, process, and disclose your personal data for the following purposes:

1. To process your orders, if you purchase our products, to provide information about the status of your order, handle your inquiries and requests, and assess and handle consumer complaints;
2. To respond to and process your inquiries or to contact you so we can answer your questions or requests;
3. To improve and develop the quality of our products, services, communication methods, and website functionality;
4. For promotional, advertising, or competition purposes that you have entered;
5. To inform you of information and manage the registrations you have entered and subscriptions to our newsletters or other communications;
6. To manage our business activities regarding your participation in our contests, drawings, activities, or promotional requests;
7. To verify the identity of people contacting us by telephone, electronic means or other third-party websites;
8. For internal training and quality assurance purposes;
9. To understand and evaluate consumer interests, desires, and changing needs, to improve our website, current products, and services, and/or to develop new products and services;
10. To provide personalized products, targeted communication and advertising, and product recommendations to you.

When we collect your personal data for the purposes mentioned above or for other purposes, we will inform you before or at the time of collection. When we collect, use, and process your personal data for the purposes mentioned above or for other purposes, we will inform you before or at the time of collection. If necessary, we will ask for your consent to process your personal data. When you have given your consent regarding the collection, use, and processing of data, you have the right to withdraw your consent at any time.

In some cases, we may use legitimate interest to use and process your personal data. For example, legitimate interest may arise when you sign up for our loyalty program scheme and we use the personal data collected to perform data analysis aimed at improving the quality of our products or services. This basis is only used when necessary to achieve a legitimate interest, such as to help improve contract performance, optimize our services, and not exceed your rights as an individual. This legal basis will only be used if it does not interfere with processing your personal data. We can assure you that if legitimate interest is used as the basis for processing your personal data, we will keep a record of this and you have the right to request this information.

We may also collect and process your personal data to fulfill a contract you are in. For example, we need to collect and process your personal data to deliver the product or service you purchased or when you participate in one of our competitions or when you request a sample service or product from us.

We also collect and process your personal data when we have a legal obligation, such as in the case of taxes or the like. For example, a court order or subpoena may require us to process personal data for certain legal purposes, or when we may be required to process personal data to report suspicious transactions under the applicable anti-money laundering rules.

PT Dzargo Indo Group only shares personal data within our business group and third parties under certain circumstances as described below:

1. Third-party service providers who aim to fulfill requests, respond to inquiries, and fulfill orders made by you, provide samples to you, or when you participate in sweepstakes, competitions, and similar events organized by us. We share your personal data with third-party service providers that perform service functions, such as payment gateway companies, logistics or shipping service companies, or sponsorship and other third parties that assist in providing services to us. They as third parties have access to the personal data needed to support and perform their function and do not use it for any other purpose. Furthermore, as a third party, they must process the personal data we obtain in accordance with our Privacy Policy and as permitted by applicable regulations and laws on data protection.

2. Business Transfers. Your personal data will be used, processed, and shared with our business group. As our business grows, it is possible for Dzargo to sell or buy assets, business units, or subsidiaries. In such transactions, the personal data collected is a business asset that can be transferred to its ownership, but still complies with the Privacy Policy that has been established. If at a later date, there is another entity that acquires ownership of our business, personal data will be disclosed to that entity. Then, if there is a bankruptcy or restructuring process carried out by or against us, the personal data we manage will be considered our asset and may be sold or transferred to third parties.

3. Legal Disclosure. We may transfer or disclose your personal data to third parties for the purpose of complying with applicable legal obligations if required to do so. Regarding legal disclosures, we may also share your personal data for the purpose of detecting and protecting you against fraud, deception, or technical security vulnerabilities.

Dzargo highly values and prioritizes the security of your personal data. We make efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification, or disclosure that is not in accordance with our Privacy Policy.

We implement appropriate and integrated access controls and invest in information security capabilities to protect the technological systems we use and ensure to encrypt channels, use pseudonyms or anonymize personal data as much as possible.

Access to your personal data is only permitted among our team and agents to perform necessary tasks and duties, and subject to strict confidentiality obligations when processed by others or third parties.

We store your personal data for as long as we need it for processing purposes. For example, when you make an online purchase transaction with us, we will store the data you entered, and then we will keep your personal data for a period that allows us to follow up if there are any complaints, questions, or issues that may arise related to your purchase transaction.

We also store your personal data to improve the quality of service and your experience when using our services and products.

You have the right to exercise your rights regarding your personal data at any time. You can submit requests related to how your data will be processed through this page.

1. You have the right to clear, transparent, and easily understandable information regarding how we use your personal data and the rights you have.
2. You have the right to access, correct, and update your personal data at any time.
3. You have the right to copy, transfer or transmit your personal data electronically under certain conditions.
4. Under certain conditions, you have the right to ask us to delete your personal data.
5. Under certain conditions, you have the right to limit the collection and processing of your personal data.
6. You have the right to file a complaint with the supervisory authority and to lodge a complaint directly with the supervisory authority about how we process your personal data.

If you wish to exercise your rights regarding the personal data we obtain, please contact us through our official page here.

You can contact us by visiting our official website or by approaching the Data Protection Advisor appointed by PT Dzargo Indo Group at Jl. Raya Majingklak, Dusun V, Tamansari, Karangmoncol, Purbalingga, Central Java 53355.